Your reservation request will be confirmed upon receipt of the full payment due at the time of booking. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and Sayyora Travel & Tourism LLC reserves the right to make changes if required. Before a booking is confirmed, Sayyora Travel & Tourism LLC reserves the right to amend the price of the product due to any circumstances outside the control of Sayyora Travel & Tourism LLC such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly. Payments can be made via Visa or MasterCard. Additional 2.5% will be charged from International cards and 3% will be charged for Amex cards.
TOURISM DIRHAM
For hotel accommodation in Dubai, please note that in order to comply with Dubai Government’s Council resolution No 2 of 2014, Hotels and Resorts in Dubai will be applying the “Tourism Dirham” structure effective March 31, 2014.
The “Tourism Dirham” will be applied and charged to guests upon check out by the hotel.
GREEN TAX MALDIVES
According to the new policy implemented by the Government of Maldives on 01. October, 2016, a Green Tax fee of USD 3, per person, per night for Hulumale Island Hotels and USD 6, per person, per night for all other resort islands hotels is payable directly to the hotel upon checkout.
CANCELLATION AND REFUND PROCESS
Cancellation Request:
To initiate a cancellation, the primary passenger must notify SayyoraTravel & Tourism via email at info@sayyoratravel.com Provide your booking number and contact details.
Refunds form the credit card will be credited within 7 to 14 working days subjected to approvals from respective banks
Refund Calculation:
Upon receiving your cancellation request, we will calculate the refundable amount. This calculation will deduct any applicable cancellation charges or other relevant deductions.
Refund Issuance and Notification:
After deducting the cancellation charges and other deductions, if applicable, the remaining amount will be converted into a “Voucher” for future purchases. You will receive an email notification confirming the issue of this voucher. Cash refunds are not provided.
Refund Voucher Usage:
The Refund Voucher can be used towards any future purchases with Sayyoratravel . To utilise this voucher, contact our Customer Services team, who will assist you with the booking process.
Expiration:
Please note that Refund Vouchers may have an expiration date of 6 months or above. Be sure to refer to the email notification for information about the expiration date of your voucher.
Exceptions:
Non-Refundable Items/Services: Any packages with services partially utilised are not eligible for cancellation and refund.
The cancellation charges are specified below:
- Unredeemed vouchers
Vouchers that remain unredeemed (where travel dates have not been decided by the customer and not confirmed by SayyoraTravel & Tourism LLC can be cancelled within their validity period, with a cancellation fee of AED 250 per voucher, unless an alternative amount was indicated at the time of purchase.
Unredeemed vouchers cannot be utilized or refunded once they reach their expiration date, which is defined in the voucher as the date of travel validity.
- Confirmed bookings
Confirmed bookings refer to instances where travel documents have been sent to the customer, or the customer has requested SayyoraTravel & Tourism to issue travel documents for specific travel dates.
The cancellation charges for confirmed bookings are calculated based on the table below:
|
Cancellation request received prior to departure: |
More than 30 days |
Between 30-10 days |
Between 9-3 days |
Between 72-8 hours |
|
All packages |
30% of the package price |
50% of the package price |
70% of the package price |
95% of the package price |
|
Exceptions listed below: |
||||
|
Packages with Wizz Air Airline & Royal Jordanian Airlines |
70% of the package price |
70% of the package price |
70% of the package price |
95% of the package price |
AMENDMENTS / CHANGES
Once a booking has been confirmed, any amendments must be requested by the lead passenger and confirmed SayyoraTravel & Tourism at least 72 hours before the departure
